Carpet and Tile Mart

What a blessing, you are. I originally purchased my flooring from another Carpet Mart in York and the service was so unprofessional. My first thought was to just let it go and forget about My I didn’t and I’m so glad I didn’t. I called the Carpet Mart in Mechanicsburg and had a totally different experience thanks to Wendy Benmouya this women immediately took my concerns put me hold for approx 5min. came back with my issues resolved. She went above and beyond the scope of service we normally should receive and made sure that I was completely happy. Because of her I know I will be back. I picked up my floor in less than 3weeks hands down the best customer service I received in a long time. It didn’t stop there the first person that greeted me with a smile was, guess who? Wendy. The world would be a much better place if it had more like you. Thank you a million times over Wendy you made my day🥰 Forever thankful, Loma Glover

My 121 year old house NEEDED a complete bathroom renovation due to water and moisture damage. After many estimates I quickly learned carpet mart had the best quality products for the absolute best price. The manager, sales staff and installer Jason answered my many questions and helped me choose the right products for the style, and high quality I wanted all under my budget! Jason was faced with many challenges in my old bathroom but made it an exceptional master piece- check out the before pic. They truly made, what could of been a nightmare with many other installers, a dream! Thank you!

I stopped at approx. 10 different ceramic tile places in York, Carlisle, Mechanicsburg, etc. I just wasn't finding anything that I loved... Until I stopped at Carpet Mart on Carlisle Pike Mechanicsburg PA. I got help when I needed it, they led me in the right direction and came back to check up on me. I loved the service. Jill Baun she was exactly what I needed to help me pick the perfect backsplash. She is a great representative for Carpet Mart. Everyone that worked there, even the the guy that loaded all the heavy tile was a joy to deal with. Thanks again to all! Happy Thanksgiving to me when everyone see's this beautiful backsplash in my awesome kitchen. Ruppert's

They sold me defective carpet and when i went to return it first time , they didnot take it back. one guy told me to come tomorrow as he needs to speak to his manager and manager will come to office tomorrow(they treated me as if i destroyed their carpet after buying it.atleast that is how i felt. Carpet was torned 3 or 4 places on edges.). Again, next day i called them on phone, i was told manager didnot come to office today and asked me to come tomorrow. Finally, after some discussion, a woman in phone agreed to give me store credit for return. I had to spend 20 dollar gas back and forth just to return back their defective carpet. Not a good customer service and employee gesture seems rude to me. These employees need training to teach them how to handle customers. Btw, there were like 15 employees(not counting their 3 or 4 kids roaming inside the store) in the store and there were literally like 3 customers. I have never seen a store having employee more than customers and most of them were just passing time by talking in the cashier counter without working. I will never visit this store in future and not giving them my single penny.

Carpet & Tile Mart (Mechanicsburg) offers GREAT selection & prices, and the service is THE BEST. Dave Venet is extremely knowledgeable, helpful, and genuinely friendly. Dave provides lots of useful information but is never aggressively pushing for a sale. He merits a 5 star rating. Also a quick shout out to the terrific office staff and home measurement guy, Jim, all of whom are top-notch. We are really happy with all the carpets we purchased… fantastic look and fit. Highly recommend Dave and the Carpet & Tile Mart team!